I help businesses like yours unlock the full potential of their customer service operations. With years of hands-on experience in workforce management, customer experience optimization, and data-driven planning, I partner with you to build smarter, more efficient processes.

​

My Mission

​​

 

 

 

 

 

 

 

 

 

 

 

 

 

To empower you with the clarity and tools you need to excel in customer service, workforce optimization, and recruitment, ensuring you achieve your goals in today’s competitive landscape.

What Makes CX Orbit Different?

​

I offer a personalized, data-driven approach tailored to your unique needs:

• Actionable Insights: I turn complex data into strategies you can implement immediately.

• Custom Solutions: From workforce management to customer service workflows and recruitment, every solution is built specifically for your business.

• Proven Expertise: My experience leading workforce management for global companies means I bring proven methodologies to every project.

​

My Experience

I've honed my skills in both large corporations and fast-paced startups, including building the Real-Time Monitoring team at Revolut and leading operational excellence initiatives that reduced average handling time by 45 seconds. I've also empowered leaders with data-driven insights through capacity planning and custom dashboards.

​

My Services

• Workforce Management Optimization: Capacity planning, real-time monitoring, and scheduling solutions to streamline your team's operations.

• Customer Service Excellence: Process redesign to improve customer satisfaction, reduce response times, and enhance team performance.

• Recruitment Support: Tailored assessments, structured interviews, and detailed work profiles to ensure you hire the right talent.

• Data Analytics & Reporting: Custom dashboards and reports to provide clear insights into KPIs and business performance.

​

Why Partner with CX Orbit?

I'm fully invested in your success. I work closely with you to understand your goals, address your challenges, and deliver measurable results. Let's discuss how I can help you achieve your customer service vision. 

​