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The shift to remote work is no longer a trend – it's a fundamental change in how we do business. While offering flexibility and access to...

Customer service has always been the backbone of customer satisfaction, but in today’s fast-paced, tech-driven world, data has become the...

Are you ready to transform how you work with data? At CX Orbit, I've created Excel templates. They help WFM, customer service, and data...

Invoice generator sheet In today’s fast-paced business world, efficient financial management isn’t just an advantage—it’s a necessity....

Forecasting is a critical practice for businesses of all sizes, but for small to mid-sized companies, it can be a game changer. It helps...

WooCommerce Basic Dashboard I'm excited to announce a brand-new addition to my offerings: Excel templates designed for Workforce...

Creating a successful online business goes beyond offering a great product or service. It revolves around providing exceptional customer...

One such call I handled during my time as a customer service agent for a Belgian ISP took almost 30 minutes and left me grinning afterward

In today’s highly competitive business landscape, delivering a positive customer experience (CX) is a top priority for companies striving...

In today’s fast-paced and hyper-competitive business environment, data-driven decision-making (DDDM) has become a critical tool for...

In today’s fast-paced business landscape, customer expectations are constantly evolving. Delivering a superior customer experience (CX)...

Happy New Year! As we step into 2025, it’s the perfect time to set fresh goals and tackle new challenges. For workforce management (WFM)...

Customer experience In the rapidly evolving business landscape of 2025, customer experience (CX) is no longer a nice-to-have; it is a...

Excel has long been a staple tool for small businesses, offering simplicity and powerful features for managing and analyzing data. However,

In the dynamic world of customer experience (CX), businesses often face a common but critical challenge: operational silos. Workforce...

Customer service is often seen as a cost center, but in reality, it plays a critical role in determining a company’s profitability and...

Data analytics In today’s fast-paced business environment, customer service plays a pivotal role in the success and growth of small...

Exceptional customer service doesn’t happen by chance—it’s the result of efficient, well-designed processes that empower teams to meet...

Workforce Management (WFM) is the backbone of any organization that relies on staffing to deliver services efficiently, especially in...

Workforce management (WFM) involves juggling multiple metrics to ensure efficiency and customer satisfaction. While service levels,...