Process development & Improvement

Customer service has always been the backbone of customer satisfaction, but in today’s fast-paced, tech-driven world, data has become the...

Are you ready to transform how you work with data? At CX Orbit, I've created Excel templates. They help WFM, customer service, and data...

Creating a successful online business goes beyond offering a great product or service. It revolves around providing exceptional customer...

In today’s highly competitive business landscape, delivering a positive customer experience (CX) is a top priority for companies striving...

Customer experience In the rapidly evolving business landscape of 2025, customer experience (CX) is no longer a nice-to-have; it is a...

In the dynamic world of customer experience (CX), businesses often face a common but critical challenge: operational silos. Workforce...

Customer service is often seen as a cost center, but in reality, it plays a critical role in determining a company’s profitability and...

Exceptional customer service doesn’t happen by chance—it’s the result of efficient, well-designed processes that empower teams to meet...

Introduction: Running a small business or eCommerce operation is no small feat. Limited resources, growing customer expectations, and...

Startups and eCommerce businesses thrive on delivering exceptional customer experiences. But with limited resources and small teams,...

In today’s hyper-competitive landscape, customer service centers (CSCs) are under constant pressure to deliver faster, more efficient,...